Guests

The guests section is a list of all checked-in guests. A details page can be viewed and edited by clicking on a guest name.

How to add and manage guests

Step 1: Locate the guests tab

The guests tab is the default page that opens when you click on the Guests button in the left side menu.

Locating guests tab

Step 2: Add or select a guest

In this tab you have two options. You can check-in a new guest by clicking “+ Check-in guest” or select to edit an existing one. All of the self Fast check-in guests will also be listed here.

If you choose to check in a guest, follow the form process and fill out all the important guest information.

New guest check-in

How to edit guest details

To change or add guest information, click on the name of the guest wish to edit. A new window will open in editing mode, where you can add information and other settings.

General information

In the general information tab, you can edit:

Salutation
Sex
Name
Surname
Company (for business trips).

Guest general information

Personal data

In the personal data tab you can edit:

Document type,
Identity number
Identification document photo
Date of birth
Place of birth
Nationality
Tax number.

Guest personal data

User

Each guest has a connected user profile that is added by default. The user can be viewed in the right side menu. This helps keep the guest unique even if two have the same name.

Contacts

You can add a point of contact for each guest by clicking the “+” button in the right side contact field. There are several different types of contact that can be added.

Guest contact

Interests

The interests tab on the right is a collection of all the interests that are identified during the process of submitting the My interests questionnaire.

Stays

Each guest is automatically assigned a stay. Without a connected active stay, the guest will not be able to access the Nevron mobile app.

Connected guest stay

Related customers

If there is more than one guest staying in the room they will appear in the “Related customers” tab.

Always save your changes: Once you've finalized the details, click on the "Save" button to apply and save all of your changes.