Sending emails from IPTV is not working

Problem: You set up your email, but you are not receiving IPTV order notifications.

Objective: Ensure that email order notifications are properly sent from the IPTV system.

Steps:

1. Connect to the server:
   Access the server via SSH.

2. Verify your email address:

Ensure your email is correctly configured in the right file. The file path is:

Check and update your email under the appropriate section:

And the section to send orders from the TV screen further to the other systems:

3. Check SMTP settings:

Confirm that SMTP settings are correctly configured. By default, Google's SMTP is set. If you're using your own SMTP, ensure it's accurately inserted in the following file:

Path: /var/www/portal_base/application/etc/resources.ini

File content line 150:

; ------------------------------------------------------------------------------
; Send email application parameters (will automatically use encryption if available by SMTP server)
;
; Example:
; 1. Execute: cd /var/www/portal/tools/send_email
; 2. Execute: ./send_email smtp_ip="smtp.gmail.com" smtp_user="send@nevron.si" smtp_password="ChannelCapture123" from_email="no-reply@nevron.si" from_name="My name" to_emails="sonja@nevron.si" subject="Test email" message="Testing IPTV emails."
; ------------------------------------------------------------------------------
iptv.email.host = "smtp.gmail.com"
iptv.email.username = "send@nevron.si"
iptv.email.password = "ChannelCapture123"
iptv.email.default_sender.email = "no-reply@nevron.si"
iptv.email.default_sender.name = "IPTV Service" ;Notice: Can be overridden with profile ini file.
;iptv.email.port = 465
;iptv.email.port_isEncrypted = true
;iptv.email.debug = true
;iptv.email.timeout = 20
;iptv.email.disable_encryption = true;

Info: All libraries related to the SMTP are in that folder, maybe check if they have executable rights: /var/www/portal/tools/send_email

4. Testing email sending

Option 1: Test via TV screen

1. Place an order for a movie or a catalog item directly on the TV interface.

2. Wait for approximately 3 minutes.

3. Check your inbox to see if the email has been received.

Option 2: Test via SSH terminal

1. Connect to the server via SSH.

2. Navigate to the folder where the SMTP configuration is located:

   cd /var/www/portal/tools/send_email

3. Execute the email command, filling in all necessary SMTP details. This will allow you to test the email functionality and identify any errors. Below are 3 example commands using custom SMTP configurations.

If an error occurs, the terminal will display it, helping you troubleshoot the issue.

Own SMTP:

Default SMTP:

Own SMTP:

Result in error:

Open

Open the necessary firewall port or temporarily disable the firewall for testing purposes. This will help determine if the recipient's side is rejecting the email due to network restrictions.

Solution:

Testing both methods ensures that emails are being sent and received correctly, and any errors can be diagnosed and resolved through the terminal.